Billing Information

When and How You’ll Receive Your Bill

We email your invoice at the start of each month. You can also view it anytime through our Customer Portal here

Our billing cycle ends on the 27th of each month, so keep an eye out for your invoice shortly after.

Accessing the Customer Portal

Once your services are activated, you’ll receive an email inviting you to set up your UcPath Customer Portal. You’ll be prompted to create a password so you can log in and manage your account.

If you don’t receive the email, click “Forgot Password?” on the login page. You can reset your password using your account number and either your registered billing email address or mobile number.

Within the portal, you can:
Update primary and authorised contact details.
Add or update payment methods.
View current and past invoices.
Check service details.
Monitor current and past usage.

Payment Due Date

All invoices are due by the 15th of each month.

Ways to Pay Your Bill

We offer multiple payment options to suit your preference:

Direct Debit (Automatic Recurring Payments)
Download the Direct Debit form our Agreements page and email the completed form to [email protected].
Alternatively, you can login to your customer portal and add your payment details directly.

Credit or Debit Card (Manual One-Time Payments)
Login to your customer portal to make a secure one-time payment. On the main dashboard, click “Make Payment”.
Note: Credit card details will not be saved with this method. To save a card for automatic payments, go to Manage Direct Debit.

BPAY
Pay through your bank using these details:
Biller Code: 707364
Reference: Your UcPath Account Number (found on your invoice)
*Please ensure you use your customer account number as the reference number so we can track your payment*

Bank Transfer
Transfer directly to:
Bank: Westpac
BSB: 032-002
Account Number: 483217
Reference: Your UcPath Account Number (found on your invoice)
*Please ensure you use your customer account number as the reference number so we can track your payment*

Australia Post
Present the barcode from the Payment Slip at any Post Office. Payment can be made by cash, cheque or debit card. Credit cards will not be accepted.

By Mail
Detach the payment slip from the bottom of the bill and return it together with your cheque made payable to:
Telecommunications Payment Services
PO Box R1768
Royal Exchange NSW 1225