Discover the Revolutionary Features of a 3CX Phone System

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Any Device, Anywhere

3CX has flexible softphones connecting remote staff to the office phone system via their mobile phone, desktop, or tablet. They also provide IP desk phones for traditional users. This ensures smooth integration and affordable telephony experiences. Additionally, these options come with a range of features including:

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Auto-Attendant

Automate your receptionist duties with an advanced virtual receptionist. Your attendant can greet callers, provide menu options, and route calls, ensuring a professional and efficient call handling process.

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Custom Music on Hold

Enhance your callers' experience by playing custom music or promotional messages while they wait on hold. You can choose from a variety of pre-made music or upload your own audio files. This will help create a unique and enjoyable atmosphere that reflects your brand and entertains your customers.

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Website Live Chat

Maximize customer engagement with 3CX's integrated live chat. Effortlessly connect with visitors in real-time, proactively assisting and driving conversions. Benefit from chat transcripts and seamless voice or video call escalation for an outstanding customer experience.

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Integrated Video Conferencing

Conduct HD video meetings with colleagues and clients without the need for additional software or hardware. 3CX's video conferencing offers various features such as screen sharing, file sharing, virtual whiteboards, and session recording. We designed these features to help you collaborate effectively and improve productivity within your organization.

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Call Recording

Record calls for quality assurance, training, and compliance purposes with flexible storage options. Customize your call recording settings to automatically record all calls, specific extensions, or on-demand. Easily access, manage, and download call recordings on your telephone system through the 3CX web interface.

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Voicemail-to-Email

Receive voicemail messages as email attachments, allowing you to access and manage them from anywhere. Personalize your voicemail settings for customized greetings, transcriptions, and delivery options. Stay connected to customers and team members even when you're not at your desk or office.

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Remote Office

Connect multiple offices and remote workers under a single 3CX Phone System for seamless communication. Use presence information to see when your colleagues are available, helping you collaborate and make decisions more efficiently in your organization.

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Business SMS

Harness the convenience of text messaging using 3CX's Business SMS feature. Send and receive SMS messages through your 3CX phone system, enabling fast and effective communication with customers, clients, and colleagues. Keep conversations organized, improve response times, and boost customer satisfaction with this user-friendly solution.

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CRM Integration

You can easily connect your 3CX Phone System to popular CRM platforms like Salesforce, Zoho, and Microsoft Dynamics. This will allow you to efficiently access and manage customer data. Track call information, make and receive calls, sync contacts, and enable click-to-call in your CRM automatically. This will boost the productivity of your sales and support team.

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Advanced Reporting

Gain valuable insights into your communication infrastructure with detailed call reports and analytics. Monitor call volume, call duration, missed calls, and more, to optimize your telephony system and identify areas for improvement. Export reports in various formats for further analysis and decision-making.

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Contact Center Features

Empower your customer service team with advanced features like call queues, real-time monitoring, and agent performance analytics. Set up skill-based routing, custom wrap-up times, and automatic call distribution to optimize your call center operations. Enhance the customer experience with advanced call-back functionality and management features.

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Built-in Firewall & Security

Safeguard your business communications with advanced built-in security features. 3CX employs secure encryption to safeguard your calls and data from eavesdropping. It also has security measures to stop unauthorized access to your system.

Unlock a World of Advantages with 3CX's Remarkable Benefits

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Cost-effective & Scalable

Save Money and Scale Effortlessly utilising SIP Trunks and unlimited calls.

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Unified Communications

Boost Productivity with Integrated Messaging, Video, and Collaboration Tools

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Easy Management & Deployment

Simplify System Administration with a User-friendly Interface and Fast Deployment Options

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Secure & Reliable

Protect Your Communications with Advanced Security Measures and Robust System Reliability

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Enhanced Mobility & Remote Work

Empower your team with seamless remote work capabilities using dedicated mobile apps and softphones, enabling them to stay connected and productive from anywhere.

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Exceptional Customer Experience

Deliver outstanding customer service with integrated live chat, CRM integration, and advanced contact center features that streamline support and sales interactions.

Make the Switch to 3CX in Three Steps

Step 1 - Select Number of SIP channels: Number of concurrent calls your business needs.

Unlimited

$35 / month
Inclusion
  • Local calls
  • National calls
  • Mobile calls
13/1300 calls
35c per call
Critical Information Summary

Step 2 - Choose a suitable 3CX License: Which features will be required?

SMB

$175

10 Users Annual License

Inclusion
  • Shared Hosted Instance
  • BYO SIP Trunk
  • Any number of Deskphones
  • Mobile & Desktop Apps
  • Multi-Level IVR
  • Ring Groups
  • Call Queues
  • Voicemail-to-text
  • Business Hours Routing
  • Call Recording
  • Video Conferencing (25 participants)
  • Team Messaging
  • Live Chat
  • Call & Chat Reporting
  • Listen Whisper Barge In

Dedicated Pro

POA

4SC-1024SC Annual Licenses

Inclusion
  • Everything in SMB plus...
  • Dedicated Hosted Instance
  • Call Recording
  • Hot Desking
  • Intercom
  • SMS & MMS
  • CRM Integration
  • Microsoft 365 Integration
  • Video Conferencing (Up to 100 participants)

Dedicated Enterprise

POA

4SC-1024SC Annual Licenses

Inclusion
  • Everything in Pro plus...
  • Skill-based Routing
  • Start/Stop Call Recording
  • Custom IP Phone Logo
  • Video Conferencing (up to 250 participants)

Step 3 - Select Hardware: Pick any hardware for your team from softphone, IP desk phone, cordless phone, and headset.

Handsets

Soft Phone

$0
  • Desktop & Mobile App
  • BYO IP Desk Phone

T53W

$295
  • Entry-level phone
  • 3.7” B/W Display

T54W

$380
  • Mid-level phone
  • 4.3” Colour Display

T57W

$530
  • Prime business phone
  • 7” Colour Display

W76P

$270
  • Cordless Phone
  • Ideal for small business

W79P

$405
  • Ruggedized Cordless Phone
  • Ideal for challenging environments

CP965

$1,040
  • 10-Way Conference
  • Built-in Bluetooth/Wi-Fi
Headsets

UH36 Mono

$105
  • Professional Headset
  • All day comfort

UH38 Mono

$145
  • Premium Headset
  • Acoustic Shield Technology

WH62 Mono

$265
  • Wireless Headset
  • Acoustic Shield Technology

WH66 Mono

$440
  • Wireless Headset
  • Acoustic Shield Technology

Frequently Asked Questions

Can I keep my existing numbers when switching to 3CX?

Yes, you can port your existing business phone numbers to your 3CX system.

Is 3CX compatible with my existing IP phones and hardware?

3CX is compatible with a wide range of devices including IP phones, softphones such as a mobile and desktop applications. Please ask our team whether your existing traditional phone system is compatible.

What installations options do you provide?

Choose between remote or professional on-site installation to ensure a seamless experience tailored to your needs. Both options will incur a one time fee depending on number of extensions and complexity of requirements.

For remote installation, our expert technicians will deliver pre-configured hardware for you to plug and play. They will be available to assist you over the phone and answer any questions you may encounter.

If you prefer professional on-site installation, our skilled technicians will visit your premises to carry out the entire setup process. They will take care of configuring the system, connecting the hardware, installing the software, testing the call flow and provide staff training.

Can I use 3CX with my existing internet connection?

Yes, 3CX is a cloud based phone system and can work over most internet connections. Having a reliable business internet with a static IP address and sufficient bandwidth is crucial. This is necessary for any cloud hosted phone systems because of voice calls over the internet and video conferencing capabilities.

Minimum requirements: nbn 100/40, static IP.

What is the difference between the 3CX licenses?

3CX licenses vary in features, SIP trunk provider selection, simultaneous calls, call recording, and CRM integration, among others. The higher the tier, the more advanced pbx features and resources are available.

What kind of support is available from UcPath?

UcPath is a certified 3CX partner offering local 3CX technical support and business SIP trunk (phone line) services for. Additionally, 3CX provides comprehensive support through their online knowledge base, community forum, and ticketing system.

How secure is the 3CX Phone System?

3CX places a high priority on security, utilizing encryption, anti-hacking strategies, and automatic IP redlisting to protect your communication system.

Can I integrate 3CX with other business applications?

Yes, 3CX phone system offers integration with popular CRM open api platforms, Microsoft 365, Google Workspace, Hubspot, Zoho CRM and many more.

Is there a free version of 3CX available?

3CX offers a free hosted PBX license with limited ip pbx features however UcPath does not provide or support this product.

Do I need a dedicated server to run 3CX?

3CX phone system can run on a dedicated server, virtual server, on-premises or in the cloud. UcPath only offers 3CX Dedicated Cloud Hosted option as that is the 3CX preferred option.

Don't miss out on the opportunity to elevate your business with the power a 3CX Phone System.

If you need assistance choosing the right phone system, contact our team today. We're here to help you transform your communication infrastructure and unlock your business's full potential. Get in touch with us and take the first step toward a more connected, productive, and efficient future with 3CX!