Streamline Your Call Routing
Whether you're looking to transfer your existing inbound service or activate a new one, UCPath is here to help.
Advanced Call Routing Features
State-Based Routing
Connect incoming calls to the nearest state branch by identifying their current location and automatically redirecting their calls.
Time and Day-Based Routing
Forward incoming calls to specific answering points based on your assigned schedule. Determine which phones ring at certain times and days of the week.
Supports Multiple Offices
Advertise a single business number and redirect incoming calls to separate sites or departments, regardless of their location.
Location-based Routing
Connect incoming calls to your nearest office or site by identifying the caller's location and redirecting calls based on their region, area, or exchange.
Understanding Inbound Numbers
What is a 1300 Number?
1300 phone number is 10-digit business number, meaning callers are charged at local call rates from anywhere in Australia. The cost of an incoming call to a 1300 number is shared between the caller and the account holder, charged based on the call's origin and destination.
A 1300 number provides a more professional appearance, particularly important for small businesses or companies ready for expansion. These numbers are more memorable and lower customers per call costs, as the price remains the same regardless of their location in Australia.
What is a 1800 Number?
1800 phone number is a ten-digit business number often referred to as a toll free number as it offers your customer free calls across Australia from both landlines and mobile phones. Calls are charged to the account holder on a per-minute basis, with rates depending on the call's origin and whether it was made from a landline or mobile phone.
A 1800 number increases the likelihood of inbound calls to the business, as customers aren't charged. 1800 numbers portray a more professional appearance, and many consider the slightly higher cost worth the investment when considering the additional leads it often provides.
What are Mobile Inbound Numbers?
Mobile Inbound Numbers are virtual business numbers that project a mobile presence for your business, regardless of your physical location. This gives your business a local feel, as callers dial a mobile number. Mobile Inbound Numbers can be directed to any answer point and come with the full array of call management controls.
In addition to providing a mobile presence, Mobile Inbound Numbers are charged at a mobile rate for the caller which is included in most mobile plans.
What are Smart Numbers?
A major benefit of either a 1300 number and 1800 number is the availability of a wide range of smart numbers. Smart numbers include easy-to-remember numeric patterns, phone names, or phone words.
Simple, Transparent Pricing
Our pricing is straightforward and transparent. Simply decide whether a 1300 number, 1800 numbers, or mobile numbers would be suitable for your operations.
*Prices are inclusive of GST.
*All inbound services will incur a once off activation fee of $150.
Frequently Asked Questions
Can I keep my existing 1300 or 1800 number when I switch to UCPath?
Yes, you can keep your existing 1300 or 1800 number for your business when you switch to UCPath. Our team will guide you through the number porting process to ensure a seamless transition.
How long does it take to set up a new 1300, 1800, or Mobile Inbound Number?
The setup process for a new 1300, 1800, or Mobile Inbound Number typically takes between 1-3 business days. Once your number is set up, our team will guide you through the configuration process to ensure your calls are directed to the appropriate answer points.
Are there any contracts or long-term commitments required for UCPath's Inbound Number services?
Our Inbound Number plans come with a 12 month contract term.
Can I use my Inbound Number for both voice calls and text messages?
While 1300 numbers and 1800 numbers are primarily designed for voice calls, Mobile Inbound Numbers can be used for both voice calls and text messages, allowing your customers to easily get in touch with your business through their preferred communication channel.
How do I manage and configure my Inbound Number settings?
UCPath provides an easy-to-use online portal where you can manage and configure your Inbound Number settings. This includes call routing, forwarding, and other advanced features to ensure your calls are directed to the right department or answer point. Our team is also available to provide assistance and support whenever you need it.
Want to know more about UCPath's Inbound Numbers?
Fill out the form to speak with our team.