What is 3CX?
3CX is a cutting-edge phone system that revolutionizes the way businesses communicate. It offers a comprehensive Unified Communications Solution, which means it combines various communication tools into one easy-to-use platform. With 3CX, you can streamline your communication processes, simplify your phone system, and enhance your overall business operations.
One of the key features of 3CX is its ability to integrate seamlessly with your existing infrastructure. Whether you have traditional phone lines, VoIP services, or even mobile devices, 3CX can unify them all under a single system. This means you can manage all your calls, messages, and meetings from one centralized location, saving you time and effort.
Another advantage of 3CX is its flexibility. It can be deployed on-premises or in the cloud, giving you the freedom to choose the option that best suits your business needs. Whether you prefer to have full control over your phone system or want the convenience of a hosted solution, 3CX has got you covered.
Furthermore, 3CX offers a wide range of features designed to enhance your communication experience. You can enjoy advanced call routing, call queuing, and call recording capabilities, ensuring that your customers always receive the best service. Additionally, 3CX provides video conferencing, instant messaging, and presence features, allowing your team to collaborate effectively, no matter where they are located.
Security is also a top priority for 3CX. With built-in encryption and secure communication protocols, you can rest assured that your calls and data are protected from unauthorized access. This is especially important in today’s digital landscape, where cyber threats are constantly evolving.
In conclusion, 3CX is a powerful Unified Communications Solution that elevates your business phone system to new heights. By streamlining your communication processes, simplifying your phone system, and enhancing collaboration, 3CX empowers your business to thrive in the modern world.
Experience the future of communication with 3CX and take your business to the next level.
Discover the Revolutionary Features of a 3CX Phone System
Any Device, Anywhere
3CX has flexible softphones connecting remote staff to the office phone system via their mobile phone, desktop, or tablet. They also provide IP desk phones for traditional users. This ensures smooth integration and affordable telephony experiences. Additionally, these options come with a range of features including:
Auto-Attendant
Automate your receptionist duties with an advanced virtual receptionist. Your attendant can greet callers, provide menu options, and route calls, ensuring a professional and efficient call handling process.
Custom Music on Hold
Enhance your callers' experience by playing custom music or promotional messages while they wait on hold. You can choose from a variety of pre-made music or upload your own audio files. This will help create a unique and enjoyable atmosphere that reflects your brand and entertains your customers.
Website Live Chat
Maximize customer engagement with 3CX's integrated live chat. Effortlessly connect with visitors in real-time, proactively assisting and driving conversions. Benefit from chat transcripts and seamless voice or video call escalation for an outstanding customer experience.
Integrated Video Conferencing
Conduct HD video meetings with colleagues and clients without the need for additional software or hardware. 3CX's video conferencing offers various features such as screen sharing, file sharing, virtual whiteboards, and session recording. We designed these features to help you collaborate effectively and improve productivity within your organization.
Call Recording
Record calls for quality assurance, training, and compliance purposes with flexible storage options. Customize your call recording settings to automatically record all calls, specific extensions, or on-demand. Easily access, manage, and download call recordings on your telephone system through the 3CX web interface.
Voicemail-to-Email
Receive voicemail messages as email attachments, allowing you to access and manage them from anywhere. Personalize your voicemail settings for customized greetings, transcriptions, and delivery options. Stay connected to customers and team members even when you're not at your desk or office.
Remote Office
Connect multiple offices and remote workers under a single 3CX Phone System for seamless communication. Use presence information to see when your colleagues are available, helping you collaborate and make decisions more efficiently in your organization.
Business SMS
Harness the convenience of text messaging using 3CX's Business SMS feature. Send and receive SMS messages through your 3CX phone system, enabling fast and effective communication with customers, clients, and colleagues. Keep conversations organized, improve response times, and boost customer satisfaction with this user-friendly solution.
CRM Integration
You can easily connect your 3CX Phone System to popular CRM platforms like Salesforce, Zoho, and Microsoft Dynamics. This will allow you to efficiently access and manage customer data. Track call information, make and receive calls, sync contacts, and enable click-to-call in your CRM automatically. This will boost the productivity of your sales and support team.
Advanced Reporting
Gain valuable insights into your communication infrastructure with detailed call reports and analytics. Monitor call volume, call duration, missed calls, and more, to optimize your telephony system and identify areas for improvement. Export reports in various formats for further analysis and decision-making.
Contact Center Features
Empower your customer service team with advanced features like call queues, real-time monitoring, and agent performance analytics. Set up skill-based routing, custom wrap-up times, and automatic call distribution to optimize your call center operations. Enhance the customer experience with advanced call-back functionality and management features.
Built-in Firewall & Security
Safeguard your business communications with advanced built-in security features. 3CX employs secure encryption to safeguard your calls and data from eavesdropping. It also has security measures to stop unauthorized access to your system.
Unlock a World of Advantages with 3CX
Cost-effective & Scalable
Save Money and Scale Effortlessly utilising SIP Trunks and unlimited calls.
Unified Communications
Boost Productivity with Integrated Messaging, Video, and Collaboration Tools
Easy Management & Deployment
Simplify System Administration with a User-friendly Interface and Fast Deployment Options
Secure & Reliable
Protect Your Communications with Advanced Security Measures and Robust System Reliability
Enhanced Mobility & Remote Work
Empower your team with seamless remote work capabilities using dedicated mobile apps and softphones, enabling them to stay connected and productive from anywhere.
Exceptional Customer Experience
Deliver outstanding customer service with integrated live chat, CRM integration, and advanced contact center features that streamline support and sales interactions.
Frequently Asked Questions
Can I keep my existing numbers when switching to 3CX?
Yes, you can port your existing business phone numbers to your 3CX system.
Is 3CX compatible with my existing IP phones and hardware?
3CX is compatible with a wide range of devices including IP phones, softphones such as a mobile and desktop applications. Please ask our team whether your existing traditional phone system is compatible.
What installations options do you provide?
Choose between remote or professional on-site installation to ensure a seamless experience tailored to your needs. Both options will incur a one time fee depending on number of extensions and complexity of requirements.
For remote installation, our expert technicians will deliver pre-configured hardware for you to plug and play. They will be available to assist you over the phone and answer any questions you may encounter.
If you prefer professional on-site installation, our skilled technicians will visit your premises to carry out the entire setup process. They will take care of configuring the system, connecting the hardware, installing the software, testing the call flow and provide staff training.
Can I use 3CX with my existing internet connection?
Yes, 3CX is a cloud based phone system and can work over most internet connections. Having a reliable business internet with a static IP address and sufficient bandwidth is crucial. This is necessary for any cloud hosted phone systems because of voice calls over the internet and video conferencing capabilities.
Minimum requirements: nbn 100/40, static IP.
What is the difference between the 3CX licenses?
3CX licenses vary in features, SIP trunk provider selection, simultaneous calls, call recording, and CRM integration, among others. The higher the tier, the more advanced pbx features and resources are available.
What kind of support is available from UcPath?
UcPath is a certified 3CX partner offering local 3CX technical support and business SIP trunk (phone line) services for. Additionally, 3CX provides comprehensive support through their online knowledge base, community forum, and ticketing system.
How secure is the 3CX Phone System?
3CX places a high priority on security, utilizing encryption, anti-hacking strategies, and automatic IP redlisting to protect your communication system.
Can I integrate 3CX with other business applications?
Yes, 3CX phone system offers integration with popular CRM open api platforms, Microsoft 365, Google Workspace, Hubspot, Zoho CRM and many more.
Is there a free version of 3CX available?
3CX offers a free hosted PBX license with limited ip pbx features however UcPath does not provide or support this product.
Do I need a dedicated server to run 3CX?
3CX phone system can run on a dedicated server, virtual server, on-premises or in the cloud. UcPath only offers 3CX Dedicated Cloud Hosted option as that is the 3CX preferred option.
Elevate your business with the power a 3CX Phone System.
If you need assistance choosing the right phone system, contact our team today. We're here to help you transform your communications and unlock your business's full potential.
Get in touch with us and take the first step toward a more connected, productive, and efficient future with 3CX!